Exchanges and Returns Policy
Last updated: 15.06.2026
At YevGenius Aroma Studio, we carefully select and package every fragrance to ensure you receive your order in excellent condition.
Please read our Exchanges and Returns Policy before placing your order.
Exchanges and Returns
Our policy lasts 14 days and is for EXCHANGE ONLY.
If 14 days have gone by since your purchase, unfortunately, we cannot offer you an exchange.
To be eligible for an exchange, your item must be:
Several types of goods are exempt from being returned or exchanged, including:
Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted, if applicable and approved at our discretion:
Defective Products
There are rare cases where a perfume atomizer, bottle, cap, or packaging may be defective.
If you believe you received a defective product, please contact us at:
Yevgeniyatarasyuk@gmail.com
Please include:
Depending on the case, we may offer a replacement, exchange, store credit, refund, or another appropriate solution.
Refunds
Refunds are only available in limited cases and must be approved by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Please note that shipping costs are non-refundable.
If a refund is issued, the cost of shipping may be deducted from your refund.
Late or Missing Refunds
If you have not received a refund yet, please follow these steps:
First, check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
If you have completed all of these steps and still have not received your refund, please contact us at:
Yevgeniyatarasyuk@gmail.com
Sale Items
Only regular-priced items may be considered for refund or exchange, if applicable.
Sale items, discounted items, promotional items, clearance items, and final sale items cannot be refunded or exchanged.
Exchanges
We only replace items if they are eligible under this policy.
To request an exchange, please contact us at:
Yevgeniyatarasyuk@gmail.com
Please include:
Please do not send any items back without contacting us first.
Items sent back without prior approval may not be accepted.
Return Shipping Address
Once your exchange is approved and ready to be returned and inspected, please ship your item to:
YEVGENIUS AROMA STUDIO LLC
4018 Westbourne Circle
Sarasota, Florida 34238
USA
Shipping
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of shipping may be deducted from your refund.
If you are shipping an item, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Lost, Stolen, or Delayed Packages
We are not responsible for lost, stolen, delayed, or misdelivered packages once they have been handed over to the shipping carrier.
If your package is missing after shipment, please contact the shipping carrier directly to initiate a claim.
We are happy to assist by providing any necessary documentation or support to help facilitate your claim, but the final resolution must be handled through the carrier.
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Information
If you have any questions about our Exchanges and Returns Policy, please contact us at:
Yevgeniyatarasyuk@gmail.com
At YevGenius Aroma Studio, we carefully select and package every fragrance to ensure you receive your order in excellent condition.
Please read our Exchanges and Returns Policy before placing your order.
Exchanges and Returns
Our policy lasts 14 days and is for EXCHANGE ONLY.
If 14 days have gone by since your purchase, unfortunately, we cannot offer you an exchange.
To be eligible for an exchange, your item must be:
- unused;
- unopened;
- in the same condition that you received it;
- in its original packaging;
- sealed in the original cellophane wrap, when applicable.
Several types of goods are exempt from being returned or exchanged, including:
- lotions;
- decants;
- fragrance samples;
- discovery kits;
- sale items;
- gift cards;
- candles;
- soaps;
- body products;
- any item marked as final sale.
Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted, if applicable and approved at our discretion:
- obvious signs of tampering;
- the cellophane wrap has been opened;
- the item is not in its original condition;
- the item is damaged or missing parts for reasons not due to our error;
- the item is returned more than 14 days after delivery;
- the product packaging is damaged, incomplete, or no longer suitable for resale.
Defective Products
There are rare cases where a perfume atomizer, bottle, cap, or packaging may be defective.
If you believe you received a defective product, please contact us at:
Yevgeniyatarasyuk@gmail.com
Please include:
- your order number;
- your full name;
- photos or videos showing the issue;
- a short description of the problem.
Depending on the case, we may offer a replacement, exchange, store credit, refund, or another appropriate solution.
Refunds
Refunds are only available in limited cases and must be approved by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Please note that shipping costs are non-refundable.
If a refund is issued, the cost of shipping may be deducted from your refund.
Late or Missing Refunds
If you have not received a refund yet, please follow these steps:
First, check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
If you have completed all of these steps and still have not received your refund, please contact us at:
Yevgeniyatarasyuk@gmail.com
Sale Items
Only regular-priced items may be considered for refund or exchange, if applicable.
Sale items, discounted items, promotional items, clearance items, and final sale items cannot be refunded or exchanged.
Exchanges
We only replace items if they are eligible under this policy.
To request an exchange, please contact us at:
Yevgeniyatarasyuk@gmail.com
Please include:
- your order number;
- your full name;
- the item you would like to exchange;
- the reason for the exchange.
Please do not send any items back without contacting us first.
Items sent back without prior approval may not be accepted.
Return Shipping Address
Once your exchange is approved and ready to be returned and inspected, please ship your item to:
YEVGENIUS AROMA STUDIO LLC
4018 Westbourne Circle
Sarasota, Florida 34238
USA
Shipping
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of shipping may be deducted from your refund.
If you are shipping an item, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Lost, Stolen, or Delayed Packages
We are not responsible for lost, stolen, delayed, or misdelivered packages once they have been handed over to the shipping carrier.
If your package is missing after shipment, please contact the shipping carrier directly to initiate a claim.
We are happy to assist by providing any necessary documentation or support to help facilitate your claim, but the final resolution must be handled through the carrier.
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Information
If you have any questions about our Exchanges and Returns Policy, please contact us at:
Yevgeniyatarasyuk@gmail.com